Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or return. Where approved, a store credit or exchange will be issued for returned items., we do not offer refunds.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact email@example.com within the 30 day time frame prior to shipping any items for returns or exchanges. Any items shipped to the boutique without first contacting the boutique will be returned at the shippers cost.
The following items are final sale and can not be returned or exchanged:
health and personal care items
teethers and soothers
items purchased at a market or other POS
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
Credits or exchanges will not be approved if they are non-returnable items, packaging is damaged, items have been worn/used. All credits/exchanges are at the stores discretion.
If you are approved, then you will receive a credit code to your email that can be redeemed in our store. Credits can not be used towards gift cards or the cost of shipping.
Only regular priced items may be returned for exchanges or refunds. Unfortunately we do not accept returns on sale items. All sales are final on sale items.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
To return your product, you should mail your product to: 26 Richfield Cres Sylvan Lake Alberta CA T4S0L1 AFTER you have contacted email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.