Frequently Asked Questions
*Pre-order* Items labelled pre-order are enroute to us and will be available to ship once they arrive. This can take 4-6 weeks. Although, due to circumstances beyond our control, pre-orders can take longer to arrive to us. We do not give refunds for pre-ordered items that take longer than expected to arrive and ship. All dates are estimates only.
Sizing may vary by brand. We do our best to include recommendations on sizing in product descriptions when applicable or include sizing charts when they're available to us. There may be some variation in sizing from our European and Australian brands etc. To ensure the best fit, refer to the brands sizing chart.
Unfortunately, we do not accept returns or exchanges for wrong sizes.
Orders can take up to 10 business days to process before they ship as some items are listed while they are still on route to us. If you have a time-sensitive shipment, please contact us prior to placing your order. And we can let you know the current processing time.. We ship via Canada Post and a tracking number will be emailed to you once your item has shipped. Please make sure your package is arriving to a secured location, as once the item is delivered it is your responsibility.
PRE-ORDER items will be shipped once the items have arrived in our store. Estimated shipping times listed on pre-order items are approximate only. Orders will ship once all items in the order are available.
We ship to Canada, US and internationally. Free shipping is available for all order over $125.
Refunds, credits or exchanges will not be given for items that have longer than expected processing or shipping times as we can not control how long it takes for an item to reach you once it leaves the boutique. In the event that we are out of stock of an item or the inventory has not arrived to us, we will process and ship out as soon as it arrives to the boutique.
Please allow approx 2-4 weeks delivery. If you are expecting the items by a specific date, please contact us prior to ordering and we can discuss if this is feasible and what shipping options may be available to you.
All times are estimate and we do not give refunds on items that take longer than anticipated to arrive. Once the item leaves our shop it is the responsibility of the carrier. We do not give refunds for lost, stolen or undeliverable items.
What is your return policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or return. Where approved, a store credit or exchange will be issued for returned items., we do not offer refunds.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact firstname.lastname@example.org within the 30 day time frame prior to shipping any items for returns or exchanges. Any items shipped to the boutique without first contacting the boutique will be returned at the shippers cost.
The following items are final sale and can not be returned or exchanged:
health and personal care items
teethers and soothers
items purchased at a market or other POS
Clearance items are final sale.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
Credits or exchanges will not be approved if they are non-returnable items, packaging is damaged, items have been worn/used. All credits/exchanges are at the stores discretion.
If you are approved, then you will receive a credit code to your email that can be redeemed in our store. Credits can not be used towards gift cards or the cost of shipping.
Only regular priced items may be returned for exchanges or refunds. Unfortunately we do not accept returns on sale items. All sales are final on sale items.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
To return your product, you should mail your product to: 26 Richfield Cres Sylvan Lake Alberta CA T4S0L1 AFTER you have contacted firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What is this Sezzle?
To learn more about our buy now pay later option view our Sezzle page
FAQS and policies maybe be changed at anytime without notice and will be effective as soon as they are posted.