FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. 

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at lilbubbasboutique@outlook.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via lilbubbasboutique@outlook.com we may be able to cancel your order before it’s processed. Unfortunatley, if it's processed and on it's way, your order can not be cancelled. 

Sometimes! If you contact us prior to your order being processed we can alter your order, timing is everything! 

We aim to process orders within 48 hrs with the exception of items that are still enroute to us.  In that case, your entire order will be shipped once everything in it is available for processing. Surprises aren't always a good thing so we make sure to let you know if an item is not available for immediate processing. Just check in the shipping tab of the product description for any estimated processing times. 

Once the item has left our shop it is up to the delivery service to get it to you on time. Unfortunately we can not garauntee ship times provided by the postal service, this is up to them. 

We ship to most regions worldwide. 

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. You will have the option to select your shipping at checkout. Orders over $125 are shipped for free! 

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch. Whether or not you recieve tracking details depends on the shipping method you choose at checkout.  If you choose a method that includes tracking than you will recieve an email that includes your tracking number once it's shipped. 

You bet we do!  Curbside pick up is in Sylvan Lake, Alberta.  Just select curbside pick up at checkout!  Once your order is ready for pick up, you'll recieve an email letting you know. Sometimes we hide out in the junk mail folder so be sure to check there!  Once your item is ready for pick up, please text us at 403-318-5858 to set up a time for you to pick it up. We do not accept drop in pick ups and can not gaurantee that we'll be available for pick up if we haven't arranged it prior to you showing up. 

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. If we recieve the item and it is deemed unsellable, then a refund will not be issued nor will the item be sent back to you. 

All sales final on teethers, pacifiers, essential oils, personal care or bath items, gift cards, and sale items. 

Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend checking the size charts provided in the product descriptions and order accordingly.  Please don't hesitate to contact us if you have any questions about sizing, we're happy to help! 

Please contact our customer service team via lilbubbasboutique@outlook.com  Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and include it with the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.  If we accidentally sent you the wrong item  then we will pay for shipping.  All other returns will be at the cost of the customer to ship it back. 

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via lilbubbasboutique.com with the details. If it is a manufacturers defect, you may try and go through the brand directly or we can contact them on your behalf , We’ll respond as soon as we can.

If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached. However, we will not be resposnible for the shipping costs to return it. 

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds as soon as possible after receiving the item, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift cards are ideal if you’re not sure what to get that special person in your life.